Privacy Policy

For us privacy for our valued customer is very important. We strongly believe that the personal information of our customers should not be shared with the third party without the prior consent or request from the customer. Privacy is the right of an individual and at www.purewhites.in the information of the customer such as contact no., email, addresses etc. is used only for the internal purpose and not for sale. Your contact information is stored in our database and is only used to contact you during the course of your stay with us for sharing the status of your room bookings with us and then after for announcement of our latest deals and news etc. We at www.purewhites.in condemn the unauthorized reach and misuse and/or discloser of the personal information of the customer and we have strict guidelines and high security features to prevent the same. Any changes in our ‘Privacy Policy’ will be posted here on the website.

SECURE ONLINE PAYMENTS
The visitor on our website please take a note that your name, email address and other personal information submitted on our website may be stored with us and may also appear on the website. Like other platforms our server log files also receives general information such as IP address of the visitor, cookie etc. For the financial transactions by credit card www.purewhites.in uses a 3rd party secure payment gateway and the credit card details are ‘not stored’ The visitor agrees to expressly authorize Back To Roots to send service related transactional SMS messages, and call even in the case that visitor's contact number is listed as DND with the concerned telecom regulatory authority. www.purewhites.in, instead the information is securely stored and encrypted with Visa/MasterCard.

Smart Cookies
We use 'Cookies' to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time. 'Cookies' are tiny text files which our Website places on your computer's hard drive to store information about your shopping session and to identify your computer.

 

Terms of Use

www.purewhites.in is owned and operated by Back To Roots Marketing Private Limited, a company incorporated under the laws of India. Your use of the Website and services and tools are governed by the following terms and conditions ("Terms of Use") as applicable to the Website including the applicable policies which are incorporated herein by way of reference. If you transact on the Website, You shall be subject to the policies that are applicable to the Website for such transaction. By mere use of the Website, You shall be contracting with Back To Roots Marketing Private Limited and these terms and conditions including the policies constitute your binding obligations, with Back To Roots Marketing Private Limited. For the purpose of these Terms of Use, wherever the context so requires "You" or "User" shall mean any natural or legal person who has agreed to become a buyer on the Website by providing Registration Data while registering on the Website as Registered User using the computer systems. www.purewhites.in the User to surf the Website or making purchases without registering on the Website. The term "We", "Us", "Our"; shall mean Back To Roots Marketing Private Limited When You use any of the services provided by Us through the Website, including but not limited to, (e.g. Product Reviews, Seller Reviews), You will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use. We reserve the right, at our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time without any prior written notice to you. It is your responsibility to review these Terms of Use periodically for updates / changes. Your continued use of the Website following the posting of changes will mean that you accept and agree to the revisions. As long as you comply with these Terms of Use, We grant you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Website.

When You use any of the services provided by Us through the Website, including but not limited to, (e.g. Product Reviews, Seller Reviews), You will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use. The visitor agrees to expressly authorize Back To Roots to send service related transactional SMS messages, and call even in the case that visitor's contact number is listed as DND with the concerned telecom regulatory authority.We reserve the right, at our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time without any prior written notice to you. It is your responsibility to review these Terms of Use periodically for updates / changes. Your continued use of the Website following the posting of changes will mean that you accept and agree to the revisions. As long as you comply with these Terms of Use, We grant you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Website.

ACCESSING, BROWSING OR OTHERWISE USING THE SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING.

 

Refund And Replacement Policies

Refund:
Milk Unfit for Consumption: Our milk has no preservatives or additives. Maintaining optimum temperature, hence, is key to keeping the milk fresh and fit to be consumed. However if the cold chain inadvertently breaks at our end, causing the milk to sour on the day of delivery, you can request a refund for the said lot. Refund is initiated once we collect the sourced milk bottles from you and will be credited in your account within 7 working days.

For any other products, Pure Whites reserves the exclusive right to refuse or cancel any transaction / order that are not available. This is enforceable irrespective of order confirmation or payment confirmation.
In the unlikely event that we deliver a wrong item or damaged item, you have the right to reject the delivery of the wrong item and you shall be fully refunded for the missing item. If we can only do a partial delivery (a few items might be not available), we will inform you or propose a replacement for missing items. You have the right to refuse a partial order before delivery and get a refund.
In such events, where we cancel your order or accept cancellation of your order, if the payment has been processed by us, the amount will be refunded via the same (or alternate available) mode of original payment and user will be notified of the same with a reasonable mode of communication within 14 working days.




Erroneous Delivery
A delivery will be considered erroneous at our end if you intimated us in advance.If you receive a delivery despite this, you are eligible for a refund.
Refusing delivery without prior information does not qualify for refund. The following are the only admissible ways of prior intimation:

  1. Call our customer care department.

  2. Email our customer care department.

  3. Update necessary information in your account on the APP.

Please note, informing the delivery boy is not admissible as formal intimation of order. The customer care department is the only authorized channel for this.

 
 
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